Business Technology Support Manager

Job details

Location Valletta, Malta
Date Posted 13th September 2019
Category IT/Technology Support
Sector Investment
Retirement Planning
Salary Up to €85,000 depending on experience plus bonus and benefits
Industry Financial Services
Education N/A
Professional Quals Industry recognised.
Work Hours Full
Reference 5043
Hiring Company Recruitment Connection Ltd
Region Europe
Street Address N/A


Business Technology Support Manager

Malta based

Up to €85,000 depending on experience plus bonus and benefits

My client is a successful wealth planning and tax consultancy with established operations throughout Europe and the UK. They are in the last phases of moving everything possible to cloud based solutions utilising market standard providers such as Microsoft, VMware etc.  The team supports 250+ users in over 20 offices across the UK and Continental Europe hence the ability to support all these offices in a secure and consistent manner has driven the move to the cloud and service solutions rather than in-house developments.  The wealth management platform (XPLAN) that all users utilise to manage clients and products is a highly configurable SaaS solution delivered by IRESS.

The Business Technology Support Manager is responsible for the day to day management of all the IT specialists within the group including outsourced arrangements, hardware, software, networking, security, user technology, first to third tier support and MIS systems. You must be able to effectively manage people while also possessing extensive technical knowledge as it is a small team with wide responsibilities. Tasks include managing projects, providing leadership, and developing strategies to improve client relationships. Other typical duties are analysing the organization's technological needs, overseeing network security, and determining the personnel needs of the department.

Required Experience & Skills

  • At least 5 years of management within a similar role
  • Microsoft cloud – O365 E3 or higher, EMS inc InTune, Azure inc SQL
  • Virtual desktop/ DaaS
  • Cloud Hosting
  • SQL
  • Infrastructure design and management
  • Information and cyber security management
  • UK wealth management platform experience
  • Change and project management skills
  • The management of third parties / outsourced arrangements including contract and service level management


Desirable Experience & Skills

  • Implementation and management of information security standards ideally NIST, other standards such as ISO27001 are acceptable
  • An understanding of the IFA & Private Client Wealth sector & its products
  • Remote / user self-service support models
  • Multi -jurisdictional environments
  • Proven experience of the following products:
    • VMware Horizon (or similar)
    • IRESS XPLAN (or similar)
    • Avaya
    • Proofpoint (or similar)

Ref: 5043

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Simon Bean is managing director of the Recruitment Connection and has been recruiting since 1985. He is a Fellow of the Institute of Recruitment Professionals (IRP).