Business Technology Support Manager

Malta based

Up to €85,000 depending on experience plus bonus and benefits

My client is a successful wealth planning and tax consultancy with established operations throughout Europe and the UK. They are in the last phases of moving everything possible to cloud based solutions utilising market standard providers such as Microsoft, VMware etc.  The team supports 250+ users in over 20 offices across the UK and Continental Europe hence the ability to support all these offices in a secure and consistent manner has driven the move to the cloud and service solutions rather than in-house developments.  The wealth management platform (XPLAN) that all users utilise to manage clients and products is a highly configurable SaaS solution delivered by IRESS.

The Business Technology Support Manager is responsible for the day to day management of all the IT specialists within the group including outsourced arrangements, hardware, software, networking, security, user technology, first to third tier support and MIS systems. You must be able to effectively manage people while also possessing extensive technical knowledge as it is a small team with wide responsibilities. Tasks include managing projects, providing leadership, and developing strategies to improve client relationships. Other typical duties are analysing the organization's technological needs, overseeing network security, and determining the personnel needs of the department.

Required Experience & Skills

• At least 5 years of management within a similar role
• Microsoft cloud – O365 E3 or higher, EMS inc InTune, Azure inc SQL
• Virtual desktop/ DaaS
• Cloud Hosting
• SQL
• Infrastructure design and management
• Information and cyber security management
• UK wealth management platform experience
• Change and project management skills
• The management of third parties / outsourced arrangements including contract and service level management

Desirable Experience & Skills

• Implementation and management of information security standards ideally NIST, other standards such as ISO27001 are acceptable
• An understanding of the IFA & Private Client Wealth sector & its products
• Remote / user self-service support models
• Multi -jurisdictional environments
• Proven experience of the following products:
  • VMware Horizon (or similar)
  • IRESS XPLAN (or similar)
  • Avaya
  • Proofpoint (or similar)

Ref: 5043